Writing Task 1: Writing an Email

Read the following information.

You recently made an online purchase of business book and the book was not the same as the description on the website.

Write an email to the website support department in about 150-200 words. Your email should do the following things:

  • Which book you purchased and when.
  • Exactly how it is different from the website description.
  • How you would like the company to fix the problem.

Dear Sir/Madam, I am grateful for the excellent sales offers, and your online wood line book store always provides discount prices. I have grabbed many books at discounted rates from your store, but unfortunately, this time, I have faced the issues. On 22nd July, I had placed the order for the book Unleash the power and financial management by Tony Robbins for the latest version 2019, and its cost was 250 dollars, which was paid by TD Travel credit card. Still, actually, on 28th July, when I opened the parcel, the book was different, and the name of the book was the uncertainty of life by Mel Smith, and the printed price was 200 dollars at the back cover of the book. Firstly, when I glanced at your website WWW Wood Line Book.Com about the book unleash the power reviews, it was five stars rating, and there was a free CD description, so I ordered it, but I received another book with less price and no Cd. I want to exchange the book which latest addition by Tony Robbins and also provide free shipment for the book or either refund the full amount. I hope you will solve my issue as soon as possible. Yours Sincerely, Sam