Writing Task 1: Writing an Email

Read the following information.

You recently made an online purchase and the product was not the same as the description on the website.

Write an email to the website support department in about 150-200 words. Your email should do the following things:

  • What you purchased and when.
  • Exactly how it is different to the website description.
  • How you would like the company to fix the problem.

Dear Manager, My name is Mark, and I am writing this email to complain about my recent purchase on your website AZON. Putting more details into it, I purchased a Dell Inspiron laptop with a specification of Intel i5 processor on Monday, February 14, 2021. When the package was delivered to me, I recognized it as the same laptop with an Intel i3 processor. Your website shows the product description as Dell laptop Intel i5 which is my exact requirement. But the product delivered to me is different, I was troubled and disappointed about your service. This situation had put me into deep trouble as I made many necessary arrangements for my work and could not fulfil them due to your ineffective service. Therefore, my suggestions to your website would please try to work out with your website developers and rectify this kind of errors related to the incorrect description. I hope no other customer should face this situation further. I anticipate a response and resolution to my problem. Regards, Mark