Writing Task 1: Writing an Email

Hi Team, I am Thomas, a customer of your amazon online store for a long time. I am writing to you regarding the issues I experienced with my recent purchase from your online store. Since my baby has skin allergies, I placed an order for a Brand A hypoallergenic baby oil after reading the ingredients in the product description mentioned on your website's product page to make sure it does not include any tree nuts. First, I was terrified to see the tree nuts mentioned on the product label ingredient list. I am glad I reread the label before I applied it to my baby, which could have triggered an allergy attack and a medical emergency. Second, the order was delivered almost after ten days. It should have been delivered within two days as it was advertised on the product page. I checked my order details every day to update shipment, but it was not updated until I received the product, which was ten days after the delivery date shown during order placement on your website. Overall, I am very disappointed with the service and questioning using your store for my future purchases. However, I do want to give another chance before I make my mind. I would like you to issue a full refund of last purchase and most importantly update your website product description to include the tree nuts. Regards Thomas