Writing Task 1: Writing an Email

Read the following information.

You recently made an online purchase and the product was not the same as the description on the website.

Write an email to the website support department in about 150-200 words. Your email should do the following things:

  • What you purchased and when.
  • Exactly how it is different from the website description.
  • How you would like the company to fix the problem.

Hello Team, My name is Thea, and my order number is 12345. I placed an order on your website on the 1st December 2020 for the Origins brightening eye cream, and I have just received the package. This order was supposed to be a gift for a friend who loves the origin brand at Sephora. The item I received does not fit the description of what I ordered on the website, and I got sent the Clinique brightening eye cream. I understand that they have the same brightening effect, but my friend would have appreciated the Origins brand. I went the extra mile to leave notes on my order about this item being a gift and how it is needed before 25th December 2020, but I did not receive exactly the same I paid for. I am writing to you because I would need a refund on order. I have already managed to get another item that I would gift my friend, so this product is of no use. Regards Thea