Writing Task 1: Writing an Email

Read the following information.

You recently made an online purchase of business book and the book was not the same as the description on the website.

Write an email to the website support department in about 150-200 words. Your email should do the following things:

  • Which book you purchased and when.
  • Exactly how it is different from the website description.
  • How you would like the company to fix the problem.

Hi Mr./Ms. Manager, The purpose of my writing is to complain about an item I purchased from your online store. I have received a different version of the book, which I ordered online. The order with order ID ABC123 was placed the last Saturday, 19th June 2021. I purchased a book by the title, 'History of the Aryans' authored by James Carter and made a payment of INR 550 having transaction number XYZ987. The book I received is 'History of the Aryans - Glance by pictures', but the main emphasis is the pictorial representation. I am a research scholar and need to gather in-depth knowledge about Aryan culture, survival skills, weaponry, and eating habits. As per the description on the website, these details are well explained in the version I had ordered. Moreover, as a solution to this problem, I would like you to dispatch the version of the book I ordered in the first place. In case it is not available, I would like to receive a full refund for my payment. I am looking forward to seeing prompt action from your side. Your kind co-operation would be highly appreciated. Yours Sincerely, Thomas