Writing Task 1: Writing an Email

Read the following information.

Last week you had travelled in a domestic airline due to some business. You did not have a good experience with that airline. The discontentment, due to the poor service, made you complain about the airline.

Write an email to the Airline in about 150-200 words. Your email should do the following things:

  • Problems faced by regular passengers
  • Complain about the poor service

Dear Manager, I hope you have a great Monday! I am writing the mail concerning my recent travel with your airline last week on 2nd December where services offered by airline is not optimal. To begin with, we have to wait for 2 hours despite completing all the formalities of boarding without any communication. Furthermore, there was no water available in a washroom in flight which leaves many passengers in discomfort. Despite repeating requests, the in-flight crew misbehaved with fellow passengers and failed to address the concerns, which leaves us dissatisfied with the services. I would strongly suggest that the airline should take appropriate action on mentioned points on priority and help us to get the compensation. Please find the attached boarding passes and recordings of the videos of in-flight services. Please do let me know if any further details required from my side. I am happy to assist in this regard. Your early response will be highly appreciated. Best regards, Felix