Writing Task 1: Writing an Email

Read the following information.

You recently made an online purchase and the product was not the same as the description on the website.

Write an email to the website support department in about 150-200 words. Your email should do the following things:

  • What you purchased and when.
  • Exactly how it is different from the website description.
  • How you would like the company to fix the problem.

Hi Team, I recently purchased a Zenon queen size bed frame on 25th July 2020. I did not receive the same, which I saw on the website. I order a queen size bed frame, but I got the king-size bed frame. It's kind of useless to me because I have the queen size mattress. So my mattress will not fit on the frame. It would be greater if you sent me a return shipping label. I'll drop it to the nearest post office. It is cumbersome for me to carry it to the closest post office. It will be appreciated if you arrange a pickup from my home. I would need a replacement for the bed frame. As I informed you, we ordered the queen size frame, and we need it urgently. We recently moved into my new apartment, and my landlord earlier told me he'd provide a bad to me but due to some reason. He could not make it. Please make sure you will send the correct product to me. Best wishes, Ana