Writing Task 1: Writing an Email

Hi Rent-a-Car Manager, I am a customer of your car rental agency. I am writing this email to express immense dissatisfaction with the services being offered to me. I rented a Ford EcoSport on 1st May 2021 for one month. The car performed exquisitely for the first three days. But then the air conditioning suddenly stopped midway through a 300 km long journey in the hot summer weather. It left me in an embarrassing situation in front of my friends. I called your service centre, and I was assured that the air conditioner would be repaired by the next day. It has already been a week, and even after numerus reminders, nobody turned up for the repair work. A car is of no use without an efficient and effective air conditioner in this hot and humid May weather. Firstly, I would request you to send a mechanic to my registered address on priority. Secondly, I would not be willing to pay the rent from 4th May 2021, when I raised my complaint until the damaged AC is repaired. I am looking forward to good action and prompt response. Regards, Thomas