Writing Task 1: Writing an Email

Read the following information.

You recently travelled to Toronto by local airline. You had an unsatisfactory experience at the airport.

Write an email to the manager of the airport in about 150-200 words. Your email should do the following things:

  • Provide details of your flight.
  • Explain the problem that you had.

Dear Sir, I am Mike. I board flight number AZ267V of Airlite on 25th April, at 6:00 pm from Toronto to Vancouver. The flight was one hour late. Everyone had left their water bottle in the airport, and the Steward did not even ask for water. I strictly mentioned my food preferences as a vegan in my ticket, but I received non-vegetarian food during dinner time. I talked about this to the Flight attender then he said that we had only a non-vegetarian meal left after serving the food to other passengers. I took only juice on the flight, and I did not even take my evening medicine. I am dissatisfied with the catering arrangement on the flight. This kind of mistake is a blunder because a vegan cannot eat non-vegetarian food. There should be spare food packets in the flight for the passenger's convenience. I hope next time, I will get what I mentioned in the ticket, and you should focus on customer service. Regards, Mike