Writing Task 1: Writing an Email

Read the following information.

You recently travelled to Toronto by local airline. You had an unsatisfactory experience at the airport.

Write an email to the manager of the airport in about 150-200 words. Your email should do the following things:

  • Provide details of your flight.
  • Explain the problem that you had.

Dear Airport Manager I am writing this letter to express my dissatisfaction with the service I had to experience at the airport. Last week I had to fly from Halifax to Toronto to a business meeting and yesterday when I had to return I only had trouble at the Airport Toronto. For one thing, 80% of the check-in counters were closed, and so I had to wait for more than two hours to get my check-in done. Then the service personal was so unpolite to me and didn't even answer my questions concerning the long waiting time. For another thing, I was told to go to gate A, and later there was the announcement that the departure is at gate B. So many other passengers and I had to run to the other side of the airport within 10 minutes to catch the flight. Finally, my luggage wasn't brought on the airplane, and I have no idea where it now is. When I arrived in Halifax yesterday in the evening, it wasn't with me on the aeroplane. I hope something like this will not happen again in the future and because of my missing luggage, I am looking forward to your prompt reply! Regards Mark