Writing Task 1: Writing an Email

Hello Team, I am writing this mail to express my dissatisfaction with my recent purchase from your website. On March 27, I bought a dress for my spouse as her birthday gift. I was on cloud nine when I ordered it was owing to high rating and excellent reviews and comprising all the style which my wife was looking. Firstly, it took much longer to deliver than expected. But what is more disappointing is the quality of the fabric. It is not pure Satan; moreover, it is transparent too. Even the colour is not as it looked on the website. Furthermore, I had the pleasure of talking to one of your customer representatives. Despite resolving my issue, he dropped the call saying that it does not come under their support policy. His conduct was unprofessional. Hence, it would be great if you can provide me with a full refund and train your customer support team to befitting to the occasion in the future. I would also like to demand an apology letter from your customer team. I have also attached a copy of the order receipt for your reference. I am looking forward to your timely response. Thanks, Felix