Writing Task 1: Writing an Email

Read the following information.

You recently made an online purchase and the product was not the same as the description on the website.

Write an email to the website support department in about 150-200 words. Your email should do the following things:

  • What you purchased and when.
  • Exactly how it is different from the website description.
  • How you would like the company to fix the problem.

To whom it may concern, I am writing to express a concern I have about the quality control on your website. I purchased a hairdryer last month. The item should have a set of brushes with three different sizes. Unfortunately, one of the brushes had broken in delivery. Other than that the item has a missing part. When I contact your support team, I figured that I am not able to return the product. In contrast to the written return policy on the website, I am not able to return the product, because I should have returned it in less than a week which is not mentioned on the website. I am wondering how are the customers should be aware of the limitation when there is no written policy about the case. I would like to suggest a change in your online service. The quality control team could have been very clear about the return policy by mentioning all the rules completely on the website and checking the items before putting them in proper packaging to avoid breakage. I hope you accept my advice for the sake of all the customers' benefit. Best Regards, Felix