Writing Task 1: Writing an Email

Read the following information.

You had recently ordered a book, online from a bookseller. The book sent by him was not the latest edition, even though you had paid the money according to the latest edited version.

Write an email to the bookseller in about 150-200 words. Your email should do the following things:

  • Complain about service of the online site
  • State about the urgency for the latest edition

To whom it may concern, One week back, I had ordered the book "The French Renaissance, Edition XII" from your website against order number 5673. However, when I received the book this morning, it was an "Edition X" book missing the updates for the first two chapters compared to the latest edition I had ordered. Firstly, based on the details on the website, the edition I ordered was for CAD 65, whereas the edition I received is priced at CAD 45 on the website. Hence the additional price charged against my credit card is not justified. And secondly, I had ordered the edition XII copy as this would be referred to in the French class that I have enrolled for, beginning in 2 weeks. Hence, this book is not going to serve me any purpose. Concerning the above issues identified, I would request you to send me the edition I initially requested kindly, and I will start the return process to send this book back to you. I hope this would not cost me any additional fees. I am looking forward to an update from your end. Kind Regards, Tony