Writing Task 1: Writing an Email

Read the following information.

You recently made an online purchase and the product was not the same as the description on the website.

  • What you purchased and when
  • Exactly how it is different to the website description.
  • How you would like the company to fix the problem.

Dear Amazon, I am writing about the product I purchased a few weeks ago. This product is a Secretlab Omega Classic Gaming Chair. I ordered it last December 3 2020, and it was delivered to my doorstep on December 10 2020, which is earlier than expected. I am writing this email because the description on your website regarding this gaming chair is incomparable. The descriptions said it is genuine leather but found out that it is just PU leather or synthetic leather. It also says that the chair is automatically reclinable, but it is manually reclinable. But other than that, the product is in good shape, and I don't have any issues installing it. Would you mind resolving this problem? I demand a return and exchange to this gaming chair with no other fees coming from me. I have been using your website for five years, and this is the first time I have had an issue with my order. I am hoping for your response and immediate action regarding this matter. Thank you. Regards Tony