Writing Task 1: Writing an Email

Read the following information.

You recently made an online purchase and the product was not the same as the description on the website.

Write an email to the website support department in about 150-200 words. Your email should do the following things:

  • What you purchased and when.
  • Exactly how it is different to the website description.
  • How you would like the company to fix the problem.

Hello, My name is Anna, with order number 1189. I purchased the "Shay cowl neck mini dress" from your website on April 23rd, 2021, and received my package on April 26th, 2021. I must commend the fast delivery of the package. However, I am writing to you because I am entirely dissatisfied with the package delivered to me. The description of the dress is quite different from what I received. On your website, the description states that the dress is chiffon, but I received a satin dress. Also, a high-quality image was posted on your website, whereas the dress I received is of low quality. I also noticed a tear in the sleeves of a new dress which is so unpleasant and harmful for your business. I want a return to be processed and my money refunded to my original payment method. Kindly advise the next steps and how long the refund will take. Sincerely, Anna