Writing Task 1: Writing an Email

Read the following information.

Last week you had travelled in a domestic airline due to some business. You did not have a good experience with that airline. The discontentment, due to the poor service, made you complain about the airline.

Write an email to the Airline in about 150-200 words. Your email should do the following things:

  • Problems faced by regular passengers
  • Complain about the poor service

Dear Airline staff, I am writing this email to express a concern regarding the flight journey I had last Friday, from your airline. It was my first journey from your airlines, and I must say it was not a pleasant experience at all. However, I checked-in online, but still, I had to wait in the long queue because of the mismanagement. When I told at the booking counter about my online check-in, and I already have my seat number, they refused to accept that because they previously allocated my seat to somebody. I wonder how the system approved it. Many passengers were facing the same issue. One lady was flying along with a baby, and she also did online check-in to book the Basinet seat, but she also suffered. I am disappointed as the whole journey was a bad experience for me. Moreover, the air hostess was also not politely attending the passengers. The food quality was deficient, and when I told this to the air hostess, she just ignored my statement. It was insulting. I would appreciate your attention to this matter. Regards, Mark