Writing Task 1: Writing an Email

Read the following information.

You recently made an online purchase and the product was not the same as the description on the website.

Write an email to the website support department in about 150-200 words. Your email should do the following things:

  • What you purchased and when.
  • Exactly how it is different from the website description.
  • How you would like the company to fix the problem.

Hello Dear I am writing this email to let you know about some serious issues on your website. I purchased a microwave from your online web store about a week ago. In the description, it was written that it has a metallic black colour. Last Monday, I received my package. I was so happy to receive it because I wanted this product to lessen my time for food preparation. To my surprise, my microwave colour was just standard black, which looks so dull. Moreover, it was written on the web page that it comes with two years of warranty. But I have not received any warranty card for my purchase, which is necessary for any future product issues. I would suggest you update all the right information for your products to not mislead other people like me and appoint some particular person to review all the information. I hope you take this suggestion on a serious note and do the needful as soon as possible. Sincerely, Tony