Writing Task 1: Writing an Email

Read the following information.

You had recently ordered a book, online from a bookseller. The book sent by him was not the latest edition, even though you had paid the money according to the latest edited version.

Write an email to the bookseller in about 150-200 words. Your email should do the following things:

  • Complain about the service of the online site
  • State about the urgency for the latest edition

Dear Customer Service Team, I am writing to bring your attention to my last online purchase from your store under Ref#45SD53. The book received on this reference number was not the latest edition. As per my order details, Firstly, I ordered - "Java+ for professional by Jamie Cohane" edition III. However, the received package was edition "II", which is of no use to me. It is mainly because the new book contains all the necessary strings and implications missed in the previous versions. Secondly, I paid for express shipping to avoid any screw-ups, but it still took approximately 25 days to receive the package, and not to mention the incorrect version. Additionally, this reference guide plays a vital role in my Java + test preparation due next month. I certainly believe that this is no the ideal customer service your company offers. I want your team to please arrange the book mentioned above sent to me asap and a return waybill to send back the mix-up order. Regards, Tony