Writing Task 1: Writing an Email

Read the following information.

You had recently ordered a book, online from a bookseller. The book sent by him was not the latest edition, even though you had paid the money according to the latest edited version.

Write an email to the bookseller in about 150-200 words. Your email should do the following things:

  • Complain about the service of the online site
  • State about the urgency for the latest edition

Dear manager, I'm writing this letter to express my complaint about your online services that I have encountered with it last month. I ordered online the new edition of "The Clown" book. Finally, Not only it takes a long time to receive it, but it was not the latest edition of it. So far, this is the worst experience of online shopping that I have had till now. I mentioned on your website that I want to buy precisely the new edition of it. Just imagine how it can frustrate me to receive the old version of the book. Please note that it is so urgent for me to have this book till the end of this month. "The Clown" is my wife's favourite book, and I'm going to give it to her as a present for our wedding anniversary. Please let me know if you have the latest version of it in your stock. I can pick it up by myself today or tomorrow. I am looking forward to hearing your response. Best Regards, Felix